CONFLICT RESOLUTION RULES
|
DO |
DON’T |
|
Tell people what you feel |
Pretend you don’t care or have something to say |
|
Focus on one issue at a time |
Try to solve all your problems at once |
|
Sit down & talk or set a specific time to do this |
Make nasty statements and walk away |
|
Listen to what’s being said |
Roll your eyes or make other demeaning facial gestures |
|
Be flexible and willing to change |
Say “I don’t care", "so what” or belittle others |
|
Focus on solutions or compromise |
Stay stuck on the problems |
|
Make good eye contact |
Look away, avoid the issues, change the topic or leave |
|
Ask for what it is you want to change |
Make attacks on someone’s personality |
|
Stay relaxed, breathe & take a break if needed |
Allow yourself to emotionally lose control or keep yelling |